Consumer Rights
Electrical World Ltd is a UK based company and complies with UK consumer law including the Distance Selling Regulations, our Terms and Conditions do not affect your statutory rights. Distance Selling Regulations give you the right to cancel an order and return any goods that may already have been dispatched, up to 7 days from receipt. The Electrical World returns policy allows 60 days.
Cancellation Policy
We understand that sometimes plans change, and you may need to cancel your order. Our goal is to provide a fair and transparent cancellation process that respects your needs while ensuring efficient order management.
General Cancellation Policy:
- Standard Items: You may cancel your order at any time before it has been processed for shipping or dispatched from our warehouse. If the order has not yet reached this stage, you will receive a full refund, including any shipping charges.
- Processing and Shipping: Once an order has entered the shipping process or has already been dispatched, we are unable to accommodate cancellations. In such cases, you may still return the item following our Return Policy once it arrives.
Special Order Items:
- Custom, Special or items with extended lead times: These items are not eligible for cancellation once the order has been placed. These items are made or sourced specifically for you, and as such, we cannot accept cancellations or offer refunds for these products.
- Exceptional Circumstances: We understand that unforeseen situations can arise. If you believe you have an exceptional reason for needing to cancel a special order item, please contact our customer service team immediately. Requests will be reviewed on a case-by-case basis, and we will do our best to accommodate your needs whenever possible.
How to Cancel:
- To cancel an eligible order, please use the live chat and choose to cancel my order. If the cancellation is within the eligible period, we will process your refund immediately.
Refunds:
- Refunds for eligible cancellations will be processed usually within 1-2 business days but sometimes may take up to 14 business days and will be credited back to your original payment method.
We strive to make your shopping experience smooth and worry-free. Should you have any questions about this policy or need assistance, our customer service team is here to help.
Returns Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, our returns policy is designed to be straightforward and fair.
Standard Items:
- Return Period: You may return any standard item within 60 days of receiving it, provided it is in its original condition, unused, and in its original packaging.
- Return Process: To initiate a return, please go to our live chat portal and follow the link to obtain a Return Authorization (RA) number. This number must be included with your returned item.
- Refunds: Once we receive and inspect the returned item, we will process your refund within 5-7 business days. The refund will be issued to your original payment method. Please note that original shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item).
- Return Shipping Costs: The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
Special Order Items:
- Custom, Special, or Extended Lead Time Items: Due to the nature of these items, they are not eligible for returns unless they arrive damaged or defective. If your special order item arrives in such a condition, please contact our customer service team within 7 days of receipt to arrange for a replacement or refund.
- Non-Returnable Items: Items that have been customized or made-to-order cannot be returned unless they are faulty.
Damaged or Defective Items:
- Inspection Upon Receipt: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
- Resolution: If an item arrives damaged or defective, we will arrange for a replacement or full refund, including any shipping charges. We may ask you to provide photos or other evidence of the damage or defect to process your claim efficiently.
How to Return:
- Contact Us: Initiate your return by contacting our customer service team using our intuitive live chat system.
- Return Authorization (RA): Please ensure you have obtained an RA number before returning any items. Items returned without an RA number may not be accepted.
Exceptions:
- Sale Items: Items purchased on sale or clearance may not be eligible for returns unless they are defective or damaged.
We are committed to making your shopping experience as smooth and satisfying as possible. If you have any questions about our returns policy or need assistance with a return, please don't hesitate to contact our customer service team.
Your satisfaction is our priority, and we are here to help with any concerns you may have.
VAT
Because we trade in the UK all prices on this site include VAT (Value Added Tax) at 20%. If you are shopping with us from outside the E.U. or a tax-exempt country such as the Channel Islands then this VAT does not apply. Our website will automatically display all prices with the VAT deducted and you will be billed accordingly.
Card Payments, Security and Privacy
We accept most major credit cards and for off-line purchases will accept (£) Sterling Postal Orders, Personal Cheques, Bank Drafts and Bank transfers. Exchange rates around the world do vary all the time so payments made to Electrical World must always be in UK pounds (£) Sterling.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay Later
- Pay Later in 3 interest-free instalments
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
We can assure you that all your information is kept safe and secure, from your on-line shopping basket to the goods arriving at your front door. A secure SSL encryption protects all your details during the shopping process and we do not pass on or use them with any third parties, companies and marketing organisations. All the details required are needed for no other reason than to fully process your order.
For remote addresses and international orders, your telephone number may be forwarded on to our couriers, to ensure receipt of your goods.
We update our stock daily and if an item is out of stock it will be displayed as such on the site. If there is a problem with availability we will contact you within 24 hours of the order being made, in which case you have a choice of waiting until it is in stock. In any case, orders are not processed unless we have the item in stock.
Only 1 voucher code or promotion can be applied to an individual basket. Voucher codes & additional promotions will only apply when an item is not already discounted.
Responsibilities
Certain products available on our website can be hazardous and lead to serious injury if not used correctly. Competent and informed persons, who understand and accept the risks involved, must only use these products. Training in the proper use of equipment, techniques and safety measures in any of these products is the responsibility of the user, who must assume responsibility for all risks and damages, which may arise from the use of such equipment.
It is the responsibility of the buyer to ensure that all technical data and instructions provided with the product by the seller are supplied to the end user.
Disclaimer for site usage and Copyright
Electrical World disclaims damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site.
All pictures, material, code, intellectual property and descriptions are the property of Select Security & Electrical Supplies Ltd T/A Electrical World and Export Technologies. It may not be copied or used without the express permission of these parties.
Work at Height Regulations
If you are purchasing for work or industrial purpose then you need to be aware of the following:
The Work at Height Regulations 2005 consolidate previous legislation on working at height and will implement European Council Directive 2001/45/EC concerning minimum safety and health requirements for the use of equipment for work at height (the Temporary Work at Height Directive or TWAHD).
The Regulations will apply to all work at height where there is a risk of a fall liable to cause personal injury. They place duties on employers, the self-employed, and any person that controls the work of others to the extent of their control (for example facilities managers or building owners who may contract others to work at height).
HSE publish a simple guide to the Regulations. It will also promote the key messages with industry sectors and encourage them to review and develop their own specific guidance and advice for work at height.
Copies of HSE’s simple guide to the Regulations will be available to download at http://www.hse.gov.uk