If you need support with anything, please click on the live chat icon – .
Live chat is available 24/7. Depending on your query and the team handling it, we aim to resolve most issues as quickly as possible during the live chat. If we cannot resolve your query during the live chat, we will collect your details and typically respond within 24 hours.
If you are unable to use live chat, please email us at customerservice@electricalworld.com or use the contact form above to contact us.
Please note live chat is the quickest way to communicate with us as this enables us to steer your query to the correct team and gather as much information as possible upfront.
To check your due date, please log into your account. If you navigate to your order, it will show you the expected duration. Your order will have a dispatch duration and a delivery duration. The total time from us to you will be these two values added together. We are constantly working on keeping the most in-demand products as close to customers as possible, We usually have over 10,000 different products available for immediate dispatch and fast delivery, i.e., this will take between 1-2 days in total. On our site these show up as In Stock: Fast Shipping Available. For some items which are not in your locality, the dispatch duration is how long the item will take to get from a warehouse which is not in your locality, to a warehouse close to you for dispatch. Sometimes items also come directly from suppliers. We always aim to be transparent about how this works. An example of how this works for an item that is not in your locality: Item A has a dispatch time of 5-10 days, and at checkout, the standard Tracked delivery was selected, which is 3-5 days. In total, the item will take between 8 - 15 days to get delivered. Please log in here to check your order dispatch and delivery time if you're not sure what it should be: Check dispatch and delivery time
Feel free to explore these resources for answers to your questions. If, however, your specific issue isn't resolved, please don't hesitate to contact us using one of the dropdown forms above or via live chat or phone. Our dedicated customer service team is ready to assist you promptly. During busy times, please allow up to 24 hours for a response when you submit a form.