Jennifer
from
United Kingdom
asks
Do you sell the additional wall mount which is required if inserting into a wall?
Electrical World Replies:
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Hello, unfortunately we do not sell the wall mounting installation kit, sorry
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Darragh
from
Ireland
asks
I’s this product an outside fire. If not please send me a link to your outdoor insert electric fires
Thanks
Electrical World Replies:
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Hello, can you send me an image of what you are looking to achieve so i can best guide you. thanks
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Tres
from
Ireland
asks
Is it remote control?
Electrical World Replies:
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Hello, yes it comes with a multi-function remote control. thanks
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Anne Marie keogh
from
Ireland
asks
Hi just wondering does this fire come in a 16 inch please
Electrical World Replies:
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Hello, this electric fire only comes in one size, the 23 inch, sorry about that.
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Alan
from
Ireland
asks
Hi,
Would like to know if you are selling frame with this insert.
Electrical World Replies:
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Hello, yes we do, all our Tagu products are available here: https://www.electricalworld.com/en/Tagu/b-252.aspx thanks
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Michael
from
Ireland
asks
Tagu PowerFlame 23 inch Electric Fire - Could you advise if you sell frame (illustrated) with this model and what are the measurements and cost of frame.
Electrical World Replies:
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Hello, thanks for the question. We do not sell the frame as shown, sorry about that. You can see all the Tagu mantels we do have here: https://www.electricalworld.com/en/Tagu/cc-68.aspx
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Mark Monger
from
United Kingdom
asks
Do you fix these fires outside of their warranty?
Electrical World Replies:
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Hello, im sorry we don't offer a repair service. thanks
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Sheila
from
United Kingdom
asks
Can this product be free standing on a hearth ?
Electrical World Replies:
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Hello, thanks for the question. This product cannot be used freestanding, it must be mounted in furniture, fireplace mantels, walls, or in brick fireplaces.
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Jack
from
United Kingdom
asks
Does this fire have to be fixed if it is stood on the hearth of a brick fireplace ?
Electrical World Replies:
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Hello, thanks for the question. There is an installation kit (FISK-23) that is necessary for in-wall applications, however unfortunately, we do not stock this kit.
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Zoe
from
United Kingdom
asks
Does heat come out of the top or bottom
Electrical World Replies:
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Hello
the heat is dispersed from the top front of the heater
Thanks
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Leanne
from
Ireland
asks
Hi does this have a glass screen on the front to protect the "burning wood"?
Electrical World Replies:
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Yes it does have a glass front. thanks
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