Mike
from
United Kingdom
asks
Hi.
I have recently bought & installed the 3-way version of this Switch.
It works great. If I bought a second switch, would the controllers clash and the remote controls try to control both switches?
Best regards.
Mike Finch
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Electrical World Replies:
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Hi Mike, Each remote is specific to each individual box so the controllers would not clash or try to control both switches. Many thanks
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John
from
United Kingdom
asks
I was thinking of using this in my garage so when i come home at night to bring on the garage light and also the outside light is that ok to do that?
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Electrical World Replies:
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Yes we know these have been used to do this and many other applications . We have known customers to wire sirens, pumps, lights and many more items through this. Just check the max wattage of the appliance and make sure it doesn't exceed that of the switch box.
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Peter
from
United Kingdom
asks
In the event of a loss of power e.g. a power cut, when power is reconnected does the switch box resume the supply to the connected devices i.e. Is the supply latched? For example if a pond pump is powered from the switch box, following a resumption of power after a cut, will the pump still operate or will it need switching on via the remote?
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Electrical World Replies:
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The Units are fitted with “Un-Latching” relays, therefore, once the power is reconnected, the Hand Controller would need to select the device to be powered again.
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Steve
from
United Kingdom
asks
The review state that the remote has a good range. Can you please advise if this includes going through concrete walls.
Many thanks
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Electrical World Replies:
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Hello , thanks for the question. This unit operates via a radio signal (rather than infra red which is more directional.) As long as you are with in the range of the unit it will work but walls etc will reduce the range somewhat. A site test is the only real way to know if the range will work as like all radio signals range will vary based on various external influences. The manufacturer has provided an approx range of 20 meters . We have been told by some customers this can be much more and others have said it worked 15 meters away through their kitchen window!
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Igor
from
United Kingdom
asks
Hi, is it possible to purchase an additional remote control, and
- control the box from both conntrollers
- in case the original remote get damaged, would I also need to replace the box?
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Electrical World Replies:
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Hello, thanks. Additional remotes are not available for sale but If you lost a remote you can pair on a replacement one. In the past we have been able to get a few remotes from the manufacturer but this is not a sure thing. Kind regards
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David
from
United Kingdom
asks
I installed one of these for garden lighting and the customer was very happy. She now says she has lost the remote control and has asked me to get a replacement. Would you be able to get one for me please?
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Electrical World Replies:
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Hello , Remotes are widely available for these as a spare but we have managed to get two. They are £19.90 each , if you can contact our sales team they can process this for you . kind regards
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Jim
from
United States
asks
What is the largest wire gauge you can use to connect equipment to the boxes.
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Electrical World Replies:
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Hello , we would recommend not using any bigger than 1.5mm, i am aware of a customer who says he successfully installed 2.5 mm into the connections but i cannot clarify this . thanks
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Colin
from
Cyprus
asks
Hi.
Long story but..... to avoid too much cabling can I use a common neutral & earth and use the switch to just switch the 5 different live connections?
Thanks
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Electrical World Replies:
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Hello , we have contacted the manufacturer and they have said the outputs as they are double pole you will need a separate Neutral to each. thanks
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