Michele
from
United Kingdom
asks
Hi there do you get both the coal and pebble effect choices or do you have to choose one and if so, where do you add your choice when ordering?
Many thanks
Electrical World Replies:
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Hello, this comes with both for convenience :) thanks
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david
from
United Kingdom
asks
how long is the power cable?
Electrical World Replies:
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Hello, the cable length is 1400mm incl plug. thanks
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Michelle
from
United Kingdom
asks
Is this the whole fire suite
Electrical World Replies:
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Hello, We dont do this one in a full suite but we do some other great options : https://www.electricalworld.com/en/Warmlite-York-Fireplace-Suite/m-5057.aspx
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Shazia
from
United Kingdom
asks
Hi is this a free standing electric fire ?
Electrical World Replies:
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Hello, yes this is a freestanding electric fire, thanks
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Teo
from
United Kingdom
asks
Is the fire effect (when on without the heater) totally quiet or does it make any sound ?
Electrical World Replies:
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Hello, thanks for the question. For the flame effect only, it should be silent as the fan isn't on.
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Sarah
from
United Kingdom
asks
Is an inset depth required for this fireplace?
Electrical World Replies:
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Hello, thanks for the question. An inset depth isn't necessary - this fireplace can be used freestanding.
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Carole
from
United Kingdom
asks
Could I have measurements in feet & inches please?
I intend on purchasing “LULWORTH” chrome fire.
Electrical World Replies:
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Hello
Height 1.9521 FT
Width 1.5748 FT
Depth 0.374016 ft
Thanks
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Teresa
from
United Kingdom
asks
My flame as gone really low how do I get it back to look really bright . Hope you can help me .
Electrical World Replies:
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Hello, If you contact customer services they will be able to help you. Thankshttps://www.electricalworld.com/ContactUs.aspx
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Yvonne
from
United Kingdom
asks
Does this come with the surround
Electrical World Replies:
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Hello, no the surround is not included
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tanya
from
United Kingdom
asks
hi does the fire come with the fireplace
Electrical World Replies:
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Hello, this product is just the electric fire - the surround is not included, thanks
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Linda
from
Ireland
asks
Hi If I ordered this fire to be delivered to Ireland could it be returned if it didn't fit the fireplace. And would it be delivered by Christmas. Thank You.
Electrical World Replies:
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Hello Linda, there is still time to order this for Christmas provided that we have stock at the time you place your order. As long as you can return it in the same condition received we can give credit for it, in line with our returns policy. Are there any dimensions you need in order to help you make your decision? Thank you for your enquiry.
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Dai
from
United Kingdom
asks
Hi I got a fireplace with no hole in wall does it come with a nice surround for freestanding. ? Thanks
Electrical World Replies:
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Hello Dai, this is just the electric fire and a surround is not included. However, there are a number of installation options and you can download the user manual, which shows these options, here: https://www.electricalworld.com/Images/Manuals/FocalPoint-Lulworth-LED-Manual.pdf - thank you for your enquiry.
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