Carol
from
Ireland
asks
Can this fire be on a wall underneath a tv ?
Thanks
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Electrical World Replies:
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Hello, Yes it can. thanks
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Carol
from
Ireland
asks
Hi does this fire make noise ?
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Electrical World Replies:
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Hello, there is a little convector heater built into this which will make a very low level of noise. thanks
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Lorica
from
United Kingdom
asks
Can you change the bulb colour love everything about it but the orange light l🙈
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Electrical World Replies:
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Hello, the manufacturer is unable to confirm that a different LED strip with a different colour would work with this electric fire
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Jennifer Cunningham
from
Ireland
asks
Can this be used as freestanding or does it have to be attached to a wall? Thanks
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Electrical World Replies:
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Hello, yes, this electric fire suite can be used as freestanding, thanks
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Amanda
from
United Kingdom
asks
Is the stones covered or on show
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Electrical World Replies:
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Hello, thanks for the question. The stones can be seen, they aren't covered. If you check out the images, some of them show the stones more clearly than the main image.
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Customer
from
United Kingdom
asks
Does this fire have any recessed areas at the back where a socket can go, or is it completely flat?
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Electrical World Replies:
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Hello, thanks for the question. Yes, the back of this fire suite is flat.
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Colm
from
Ireland
asks
Hi. What is the kW output from this. Thanks.
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Electrical World Replies:
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Hello
2.0kW Heat Output
Thanks
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Neil
from
United Kingdom
asks
Where and how can I order extra white pebbles / stones for this model? Thanks.
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Electrical World Replies:
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Hello These can be purchased directly from Focal Point Fires in their spares range . Thanks
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Jennifer
from
United Kingdom
asks
It does have a mobile switch doesn’t it
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Electrical World Replies:
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Hello, The fire has the buttons on it and also has a remote control. Thanks
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Lindsey
from
United Kingdom
asks
Hi it’s says replaceable led so does that mean the colour can be changed
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Electrical World Replies:
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Hello, I've checked with the manufacturer and while it may be possible, they are unable to confirm that a different LED strip with a different colour would work with this electric fire, thanks
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Olga
from
Ireland
asks
Hi! Is it with Realistic LED flame effect? How much delivery to Ireland?
Thanks
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Electrical World Replies:
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Hello Olga, delivery to Ireland is included in the price of this product. The flame effect is very good; Focal Point have won numerous awards for their products over many years. Thank you for your enquiry.
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Jacqueline
from
United Kingdom
asks
Does the little converter hearted need to be on if only using it for the flame affect not for heat? Sooo love the fire but reall hate things that make a noise 🙈😁
Kind regards
Jacqueline Lees
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Electrical World Replies:
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Hello Jacqueline, when you use the flame effect without the actual heater on, the unit will be virtually silent. Thank you for your enquiry.
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Elaine
from
United Kingdom
asks
Have this fire love it but spinning motor has stopped working ?
Please advise thank you.
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Electrical World Replies:
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Hello Elaine, please provide your order number and our Customer Service team will assist you with warranty information. Please email us at customerservice@electricalworld.com - thank you for your enquiry.
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Narinder
from
United Kingdom
asks
Hello
Is it possible to paint the white gloss to match Matt paint colour of room. Can the unit be built into a larger MDT box which also has tv installed above?
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Electrical World Replies:
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Hello Narinder - yes, this unit can be painted, but the manufacturer recommends that a primer is used on it or for it to be sanded back a bit prior to painting. Also the air intake and heater unit are in the centre of the fire suite so you can build around it - you may also hang a TV set above it as most of the heat goes out into the room. Thank you for your enquiry.
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Lee
from
United Kingdom
asks
Can you get replacement remote for electric fire
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Electrical World Replies:
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Hello Lee - no, unfortunately we do not sell any replacement parts. However, if you contact the manufacturer they may be able to help you: https://focalpointspares.com/home.php - thank you for your enquiry.
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Tamsin
from
United Kingdom
asks
Is this product high gloss finish?
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Electrical World Replies:
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Hello Tamsin - yes, this has a high gloss finish. Thank you for your enquiry.
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Louise
from
United Kingdom
asks
Hi, can I TV be placed on top of fireplace?
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Electrical World Replies:
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Hello Lousie - no, we would not recommend placing a TV set on top of this fireplace. However, you could mounting a TV set on the wall above the fire. Thank you for your enquiry.
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Kelly
from
United Kingdom
asks
Can you give me the height and length of this focal point fire please
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Electrical World Replies:
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Hello Kelly, the dimensions for the complete suite are: Width Outline: 1080mm, Height Outline: 748mm, Depth Outline: 235mm and for the hearth only - Hearth Width: 985mm, Hearth Height: 50mm, and Hearth Depth: 185mm. Thank you for your enquiry.
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