Glen
from
United States
asks
I bought one of your tubular heater,since it requires 230 volts I bought a converter to convert 110 to 220 volts but when I plug in the heater it won’t heat up!
Any suggestions why that is?
Thanks Glen Enzenberger East Tawas Michigan
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Electrical World Replies:
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Hello, Have you tried using these on 110v? It won't damage the unit and should heat up ok...I wouldn't suggest using a step-up converter for these. thanks
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Eddie
from
United Kingdom
asks
Hi,are the electrical tubular heaters interconnecting,ie can I connect 3 of various wattage to span across a bay window with just one one connection to power outlet? Thanks
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Electrical World Replies:
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Hello
I am afraid they are not
Thanks
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Rick
from
United States
asks
On a 4ft model what is the area (square feet) that it heats up? Like a 5 x 5 tent
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Electrical World Replies:
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Hello Rick, a good rule in a domestic house is 10W per square foot. So a 240W heater should heat an area of 24 square feet. We would advise against using this product in a tent. Note also that these require a 240V AC mains supply. Thank you for your enquiry.
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Rick
from
United States
asks
I bought 4ft and 3ft models are they still at 220v/240v or did you change it to 120v for U.S.????
Because the plugs are gone...
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Electrical World Replies:
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Hello, these units are 230V (as stated in the product listing). You can connect a suitable plug to suit the outlet in your own country provided that is acceptable to your local wiring regulations. However, we do stress that these products are designed to run from 230V mains supply. Thank you for your enquiry.
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Rick
from
United States
asks
I ordered 4ft and 2ft there is no plug on the units. Did you change it from 240v to 120v or do i have to buy the 240v plugs.
Thanks
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Electrical World Replies:
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Hello Rick, these units are 230V (as stated in the product listing). You can connect a suitable plug to suit the outlet in your own country provided that complies with your local wiring regulations. However, we do stress that these products are designed to run from 230V mains supply. Thank you for your enquiry.
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Steven
from
United States
asks
Does the heater come with a US plug?
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Electrical World Replies:
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Hello Steven, this heater is fitted with a 3 pin UK plug. You also need to be aware that it is designed to run from a 230V AC mains supply. It will operate on a 110V AC supply but will draw a larger current and the output will not be as good. Thank you for your enquiry.
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Ronnie
from
United Kingdom
asks
Please can you describe the differences between the Tubular Heaters by Dimplex, Greenbrook and Eterna? Thanks
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Electrical World Replies:
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The Greenbrook and Eterna heaters are only really different by aesthetics because they are the same in the way they operate - they have an internal preset thermostat which cuts out which it gets up to temperature. The Dimplex one has the added benefit of a controllable thermostat on the end of the heater - which is pretty handy. Some people don't like the heater with the controllable thermostat because it can be altered easily; e.g., in a church or chapel, the thermostat may be moved by children.
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