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Need Assistance: Select Your Query From The Drop Down

Subject of your Query

If you have any queries about any aspect of our products, delivery or need advice on specific items, please don't hesitate to contact our customer services team.

Please select the relevant drop-down and contact us using the form.

Our dedicated customer service team is ready to assist you promptly. During busy times, please allow up to 24 hours for a response when you submit a form.

Customer Services

Telephone No: +44 (0) 2866335045

Telephone and live chat is open Monday to Friday 10:00 to 16:00 GMT, (Lunch 13:00 to 14:00)

Outside of these hours or if you wish to contact us via email, please use the contact form above. (Emails are attended to 24/7)

Company information

Electrical World Limited
14 Blackstick Road
Killyhevlin Industrial Estate
Enniskillen, Co.Fermanagh
BT74 4EB
United Kingdom

Useful links

Manage Your Account 
Email Subscriptions 
Track Your Orders 
Returns and Refunds Guide
Technical Information  

Orders with Longer Due Dates

To check your due date, please log into your account. If you navigate to your order, it will show you the expected duration. Your order will have a dispatch duration and a delivery duration. The total time from us to you will be these two values added together.

We are constantly working on keeping the most in-demand products as close to customers as possible, We usually have over 10,000 different products available for immediate dispatch and fast delivery, i.e., this will take between 1-2 days in total. On our site these show up as In Stock: Fast Shipping Available. For some items which are not in your locality, the dispatch duration is how long the item will take to get from a warehouse which is not in your locality, to a warehouse close to you for dispatch. Sometimes items also come directly from suppliers.

We always aim to be transparent about how this works. An example of how this works for an item that is not in your locality: Item A has a dispatch time of 5-10 days, and at checkout, the standard Tracked delivery was selected, which is 3-5 days. In total, the item will take between 8 - 15 days to get delivered. Please log in here to check your order dispatch and delivery time if you're not sure what it should be: Check dispatch and delivery time

Feel free to explore these resources for answers to your questions. If, however, your specific issue isn't resolved, please don't hesitate to contact us using one of the dropdown forms above or via live chat or phone. Our dedicated customer service team is ready to assist you promptly. During busy times, please allow up to 24 hours for a response when you submit a form.